ISO. It’s a kinda magic.
So, I couldn’t find it. Platform 93/4 eluded me totally when I was at Kings Cross recently. I suppose I really am a Muggle.
I would quite like some magic powers every so often. At the moment it might be good if my dodgy ankle magically fixed itself, for example.
Fortunately, I can rely on things a little more down to earth.
To help organisations improve, Pattersons Consulting has been successful at helping them find great ideas to suit their needs and improve their bottom line. The root of many of these great ideas come from tips contained in the clauses in ISO Standards.
A manufacturing-based organization I was with recently has found a way to get everyone to understand the implications of quality to them, by assigning a bonus sum to each employee each year that they will receive, less any cost associated with complaints etc. This has significantly reduced the cost of complaints over the last two years and a positive trend continues.
Another more service-based organization has introduced a significant monthly communication programme, whereby top management's key strategic objectives and their progress is communicated to all personnel each month, along with more local operational-based objectives and their progress. Again, this serves to reduce the number of issues related to clients, drives improvement, understanding of contribution to the overall picture, and culture in the organization.
The above two concepts have as their root ISO9001:2015 clauses 5.1.1a, f, g, i, 6.2, 7.3c and 7.4.
We also help organisations who want to continue this process and become certified to a Standard. Having a Standard like ISO9001, ISO14001 or ISO45001 (formerly OHSAS18001) provides better sales opportunities for organisations.
So, let us know if we can help.
Meantime I don’t think the magic has worked on my ankle. Medical help required methinks.
Pattersons Consulting provides ISO Consulting Services to businesses throughout the Island of Ireland.
Blog. #ISO9001 #ISO14001 #ISO45001 #OHSAS18001 #ISOConsulting