ISO9001 Consultants are subject matter experts in quality management standards. That means they know how businesses work, how they make money, and the management systems that allow them to do that. They also understand fully what it takes to achieve ISO9001:2015 Certification.
They have gained experience across a number of business areas through many years working at the coal face, helping organizations to deliver and improve quality for their customers or client base. They can therefore quickly identify focus areas for organizations, that will both help them improve their reputation and achieve ISO9001. Good consultants understand and can articulate the link between quality and business growth, and the importance of measuring quality improvement.
The expert knowledge required to implement ISO9001 could be attained by internal staff. However, the cost to achieve the same competence level as an external consultant is considered prohibitive by most organizations, given that the implementation project is always going to be short-term. Organizations therefore make the decision to use external consultants.
There are other additional benefits from the use of an external ISO9001 Consultant that organizations do not always consider at the outset. These include the knowledge of what would be acceptable to certification bodies, and the instant benchmarking that the consultant brings to the organization, where the organization learns Best Practice from others that the consultant has seen. There are also potential networking opportunities and contacts that the consultant may have, that could prove invaluable.
Many organizations also retain the services of the ISO9001 Consultant post certification, due to their knowledge of the organization and the implemented systems, to assist with maintaining the quality management systems on an ongoing basis. This utilises the knowledge the consultant has built-up through the course of the project, reduces spend on internal resource, and ensures ongoing recertification.